Welcome on Board
Welcome aboard your bmibaby flight today! Hopefully we’re helping you get away on a well-deserved holiday, a visit to see long-lost friends and family, or perhaps you’re on the way home from closing that all-important business deal. Whatever the reason, I trust that your journey is a comfortable and relaxing one.
All the bmibaby team are very much committed to providing you with the best possible experience. From interacting with our cabin crew or pilots, or from talking to our customer service team before you travelled, we hope that you’ve received an excellent service.
In April, I took over as managing director of the airline so this is my first column and it gives me great pride to take the reigns of an airline with such a strong and dedicated team – all of whom are passionate about making your travel experience a great one.
This summer is going to be a busy one for us and we shall continually strive to ensure your flight operates on time. In 2009, we were the UK’s most punctual low-cost airline – an accolade we strive to achieve again in 2010!
We’ve recently launched a number of exciting new routes and now fly to places such as Venice, Dubrovnik, Malta and Lourdes, to name but a few. Check out the route maps in this magazine (page 75) to see the range of destinations that we offer. We’re continually seeking to identify new destinations to meet your needs, so please tell a crew member if you have any ideas for new routes. In fact, feel free to tell our crew if you have any ideas or suggestions – we are always keen to listen!
Thanks for choosing to fly with us. Happy travels and I hope you enjoy our company today.
Julian Carr
Managing Director
